Carrier Requirements & Policies: Thai Airways
Acceptance
ESA (Emotional Support Animals): Not Accepted
PSA (Psychiatric Support Animals): Accepted
Service Animals: Accepted
PSA (Psychiatric Support Animals): Accepted
Service Animals: Accepted
Quick Checklist (Bring to the Airport)
Required Documentation & Gear (must bring)
- Physical ID Card (animal + handler identification).
- Recognition Gear: Service Animal vest, bandana, or harness.
- All airline-required pre-approval forms.
- Vaccination Records including rabies certificate.
- Microchip matching all documents.
- Veterinary Health Certificate.
Preferred Documentation (greatly facilitates acceptance and pre-clearance)
- Registration Certificate (our registry is accepted by all airlines).
- Prescription Letter for PSA or Service Animal.
- Behavior Certificate.
Steps to Take (in Order)
- After booking, notify Thai Airways that you are traveling with a Service Dog or PSA.
- Submit all required veterinary, import/export, and special-assistance documents for pre-approval.
- Bring printed and digital copies of every document to the airport.
Route Limitations (Service Dogs)
- Service Dogs accepted on many routes, subject to advance approval and local entry rules at origin/destination.
- PSAs are treated as task-trained Service Dogs and may require additional review and documentation.
- ESAs are not recognized as assistance animals and must follow Thai Airways’ normal pet transport rules (cabin or hold) where permitted, or may not be accepted on some routes.
Forms & Official Policy (Links)
Source: Airline’s official special-assistance and animal transport policies (Thai Airways).