Carrier Requirements & Policies: Malaysia Airlines
Acceptance
ESA (Emotional Support Animals): Not Accepted
PSA (Psychiatric Support Animals): Accepted
Service Animals: Accepted
PSA (Psychiatric Support Animals): Accepted
Service Animals: Accepted
Quick Checklist (Bring to the Airport)
Required Documentation & Gear (must bring)
- Physical ID Card (animal & handler identification).
- Recognition Gear: Service Dog vest, bandana, or harness.
- Malaysia Airlines Special Assistance Approval required for PSAs & Service Dogs.
- Veterinary Health Certificate valid for Malaysia and destination country.
- Rabies Vaccination Certificate meeting import requirements.
- Microchip ISO-compliant for international travel.
- Behavior Standards: dog must be calm, trained, and remain under handler control at all times.
Preferred Documentation (greatly facilitates acceptance and pre-clearance)
- Registration Certificate (our approved registry is accepted by all airlines).
- Prescription Letter verifying PSA or Service Dog need.
- Behavior Certificate confirming safe and public-appropriate behavior.
Steps to Take (in Order)
- Apply for Malaysia Airlines assistance-animal approval immediately after booking.
- Confirm Malaysian import requirements for assistance animals.
- Carry printed & digital copies of all veterinary and approval documents at all times.
Route Limitations (Assistance Animals)
- Only PSAs (as service dogs) and trained Service Animals are accepted in the cabin.
- ESAs are not accepted on any Malaysia Airlines route.
- No pets are allowed in the cabin.
- Some international destinations require additional quarantine documents or permits.
- Aircraft floor space may limit the size of service dogs permitted onboard.
Forms & Official Policy (Links)
Source: Malaysia Airlines assistance-animal guidelines & Malaysia DVS regulations.