Carrier Requirements & Policies: Austrian Airlines
Acceptance
ESA (Emotional Support Animals): Accepted with Conditions
PSA (Psychiatric Support Animals): Accepted
Service Animals: Accepted
PSA (Psychiatric Support Animals): Accepted
Service Animals: Accepted
Quick Checklist (Bring to the Airport)
Required Documentation & Gear (must bring)
- Physical ID Card (animal & handler identification).
- Recognition Gear: Service Animal vest, bandana, or harness.
- Austrian Airlines Special Assistance Approval (mandatory for PSAs & Service Dogs).
- EU Pet Passport or EU-compliant Health Certificate for travel within the EU.
- Microchip (ISO-compliant) required for EU travel.
- Rabies Vaccination Certificate meeting EU travel requirements.
- Pet-in-Cabin Requirements for ESA-style travel: paid pet fee, approved carrier, size/weight limits.
Preferred Documentation (greatly facilitates acceptance and pre-clearance)
- Registration Certificate (our approved registry is accepted by all airlines).
- Prescription Letter confirming PSA or Service Dog status.
- Behavior Certificate confirming calm temperament and public-safe behavior.
Steps to Take (in Order)
- Request Austrian Airlines assistance-animal approval immediately after booking.
- Ensure ESA-style travel meets pet-in-cabin rules.
- Carry printed & digital copies of all veterinary and approval documents.
Route Limitations (Assistance Animals)
- Service Dogs and PSAs are accepted on all Austrian Airlines routes.
- ESAs may travel only as pets in cabin for a fee.
- EU destinations require strict compliance with microchip and rabies rules.
- Space limitations apply on certain aircraft types.
- Some international routes require additional veterinary documents.
Forms & Official Policy (Links)
Source: Austrian Airlines assistance-animal policy & EU veterinary requirements.